Frequently Asked Questions
WHAT'S INCLUDED IN THE FEE?
ALL TOURS INCLUDE:
• Quality Lodging (All Tours are no camping)
• Two guides
• Full van support
• Luggage transportation
• Daily maps, cue sheets & route directions
• Rest stops with water & fruit
WE PROVIDE:
The Lake Champlain Bikeway Summer Tour - July 4-8, 2010
• Quality accommodations for five days and four nights at Inns, Lodges, and Motels
• Meals: Four Breakfasts and two Dinners
• Scenic one hour ferry ride crossing Lake Champlain to Port Kent, New York
• Option upgrade on day two at the Point Au Roche Lodge (four star lodge) or no extra charge for Rouse Point accommodations at the Anchorage Motel(two star motel).
Tour of Vermont - August 8-12, 2010
• Five days and four nights quality accommodations
• Meals: Four Breakfasts and three dinners
The Lake Champlain Bikeway Fall Foliage Tours - Oct. 3-7, 2010
• Quality accommodations for five days and four nights at Inns, Lodges, and Motels
• Meals: Four Breakfasts and two Dinners
• Scenic one hour ferry ride crossing Lake Champlain to Port Kent, New York
• Optional upgrade on Day Two at the Point Au Roche Lodge (four star lodge) or no extra charge for Anchorage Motel, Rouses Point, NY at (two star motel).
• Quality Lodging (All Tours are no camping)
• Two guides
• Full van support
• Luggage transportation
• Daily maps, cue sheets & route directions
• Rest stops with water & fruit
WE PROVIDE:
The Lake Champlain Bikeway Summer Tour - July 4-8, 2010
• Quality accommodations for five days and four nights at Inns, Lodges, and Motels
• Meals: Four Breakfasts and two Dinners
• Scenic one hour ferry ride crossing Lake Champlain to Port Kent, New York
• Option upgrade on day two at the Point Au Roche Lodge (four star lodge) or no extra charge for Rouse Point accommodations at the Anchorage Motel(two star motel).
Tour of Vermont - August 8-12, 2010
• Five days and four nights quality accommodations
• Meals: Four Breakfasts and three dinners
The Lake Champlain Bikeway Fall Foliage Tours - Oct. 3-7, 2010
• Quality accommodations for five days and four nights at Inns, Lodges, and Motels
• Meals: Four Breakfasts and two Dinners
• Scenic one hour ferry ride crossing Lake Champlain to Port Kent, New York
• Optional upgrade on Day Two at the Point Au Roche Lodge (four star lodge) or no extra charge for Anchorage Motel, Rouses Point, NY at (two star motel).
WHEN AND WHERE DO THE TOURS START AND END?
Your tour starts on the first listed date of the tour. You will be sent directions to your starting point and are welcome (and encouraged) to arrive early but check-in time is after 3 p.m.
WHERE DO I LEAVE MY CAR?
If you are driving to the tour, there is always adequate parking for you to leave your car for the duration of the tour.
DO I NEED TO BE A STRONG CYCLIST TO ENJOY YOUR TOURS?
Not at all! We do not ride as a group but rather you ride with your friends or other people on tour with similar interests and energy. Some of our riders are experienced, but most are casual cyclists. By using support vehicles all rides could be shorter.
DO YOU OFFER BIKE RENTALS?
Yes, hybrid trek bikes & road bikes (and, if you wish, bring along your pedals or favorite bike seat, and we will put them on for you). Call us for information 1-800-727-9711.
CAN I SHIP MY BIKE TO THE TOURS?
Yes, but call us for information 1-800-727-9711.
WHAT IS THE BEST AIRPORT TO USE FOR MY TOUR?
The Lake Champlain Bike Tours
Use the Burlington International Airport (BTV) Burlington, VT. We will be staying at the Smart Suites, 1700 Shelburne Rd., So. Burlington. Vermont. They offer a free Airport Shuttle, 802-860-9900.
Tour of Vermont
Use the Bradley International Airport (BDL), Windsor Locks, CT. We will be staying at the Grafton Inn in Grafton, VT. For shuttle service from Bradley International Airport to Killington, VT call Thomas Transportation for information and rates at 1-800-526-8143.
Also Albany International Airport, Albany, New York (ALB). Call for shuttle details.
Use the Burlington International Airport (BTV) Burlington, VT. We will be staying at the Smart Suites, 1700 Shelburne Rd., So. Burlington. Vermont. They offer a free Airport Shuttle, 802-860-9900.
Tour of Vermont
Use the Bradley International Airport (BDL), Windsor Locks, CT. We will be staying at the Grafton Inn in Grafton, VT. For shuttle service from Bradley International Airport to Killington, VT call Thomas Transportation for information and rates at 1-800-526-8143.
Also Albany International Airport, Albany, New York (ALB). Call for shuttle details.
DO I NEED A PASSPORT TO TRAVEL TO CANADA?
YES, By June, 2009, the U.S. State Department and Department of Homeland Security plan on implementing the full requirements of the land/sea phase of the Western Hemisphere Travel Initiative (WHTI). The precise date of this implementation will be announced with at least 60 days notice.
Basically, by the time a passport is required to travel to Canada by land (expected Summer 2009) you may only have 60 days to get one, if you don't already have one.
For more information about passport and travel requirements visit the Dept. of Homeland Security WHTI Information Page.
To apply for a passport visit the U.S. State Department's Website or call the U.S. National Passport Information Center at: (877) 4USA-PPT.
Here is information on how to rush your passport application.
Basically, by the time a passport is required to travel to Canada by land (expected Summer 2009) you may only have 60 days to get one, if you don't already have one.
For more information about passport and travel requirements visit the Dept. of Homeland Security WHTI Information Page.
To apply for a passport visit the U.S. State Department's Website or call the U.S. National Passport Information Center at: (877) 4USA-PPT.
Here is information on how to rush your passport application.
WHAT IS THE CANCELLATION AND REFUND POLICY?
Cancellation and refund requests must be made in writing if you are unable to make the tour for any reason.
We will refund all but $100 of your deposit or other payments made to New England Adventure, LLC if you cancel at any time up to 60 days before the start of the trip. Because of hotel cancellation policies and other logistical considerations, we will not refund your deposit or any other payments if you cancel for any reason within 60 days or less before the start of the trip.
In the unlikely event that New England Adventure, LLC cancels your trip, all payments made by you to New England Adventure, LLC for this trip will be refunded in full.
We also strongly recommend taking out the cancellation insurance for any unforseen emergency that may cause you to cancel. Visit their website for full details here at: www.csaprotection.com (not affiliated with New England Adventure, LLC).
We will refund all but $100 of your deposit or other payments made to New England Adventure, LLC if you cancel at any time up to 60 days before the start of the trip. Because of hotel cancellation policies and other logistical considerations, we will not refund your deposit or any other payments if you cancel for any reason within 60 days or less before the start of the trip.
In the unlikely event that New England Adventure, LLC cancels your trip, all payments made by you to New England Adventure, LLC for this trip will be refunded in full.
We also strongly recommend taking out the cancellation insurance for any unforseen emergency that may cause you to cancel. Visit their website for full details here at: www.csaprotection.com (not affiliated with New England Adventure, LLC).
HOW LATE CAN A CANCELLATION BE MADE?
Cancellations must be made at least 60 days before the start of the trip.
WHAT IF A TOUR IS CANCELLED BY NEW ENGLAND ADVENTURE, LLC?
If a tour is cancelled by New England Adventure LLC for any reason you will receive a full refund for the cost of the tour only.
WHAT IS THE DEPOSIT FOR THE TOURS?
Deposits per person, per tour is $300.
IS THERE AN ADMINSTRATION FEE IF YOU CANCEL THE BIKE TOURS ?
Yes, there is a $100.00 non-refundable adminstration fee. But, you may transfer all your deposit to any other bike tour without penalty.
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